5 Reasons Why BPO Should Use Hosted Desktops
BPO (Business Process Outsourcing) is the trend that has caught up with major industries in the world. According to Gartner, Business process outsourcing (BPO) is the delegation of one or...
Virtual Desktops for the BPO Services
Enable 24x7 client support with fast, secure, and fully managed virtual desktops designed for business process outsourcing.
- Centralized Desktop Management
- Fast Agent Onboarding/Offboarding
- SLA backed 99.99% Uptime
- 30 Days Automated Backups
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Deliver Exceptional Client Service with Desktop-as-a-Service for BPOs
Modern call centers and BPOs need agility to onboard new agents, support multiple clients, and enable remote work without compromising performance or security. However, managing desktops across distributed teams often leads to access issues, data risks, and productivity loss.
With Ace Cloud Hosting’s Desktop-as-a-Service (DaaS), your BPO gains secure, high-speed virtual desktops that scale as your team grows. Access applications and client data from anywhere, ensure complete data protection, and keep operations running 24×7.
- Remote Flexibility: Work from anywhere, anytime, on any device to serve clients seamlessly.
- Advanced Security: Protect sensitive client data with encryption, MFA, and built-in disaster recovery.
- Fully Managed: Eliminate IT maintenance hassles with end-to-end management and support.
- High Performance: Enjoy fast, uninterrupted access to all apps and tools without interruptions.
Trusted Citrix Technology, Delivered by Ace Cloud Hosting for a Superior VDI Experience.
Advanced VDI Features for BPO Teams Globally
Multi-session Access
Enable multiple agents to work on the same desktop simultaneously, boosting collaboration and reducing licensing costs.
Auto-Scaling
Automatically adjusts resources during peak call times to maintain performance and reduce idle costs.
Role-Based Access
Grant permissions based on roles to ensure only authorized agents can access the tools and data.
Centralized App Management
Access sales tools and apps across all user desktops from a single dashboard to streamline IT operations.
Workspace Custom URL
Provide agents with branded, easy-to-access desktop logins for a smoother experience.
Controlled USB Redirection
Manage USB device connections to prevent agents from leaking sensitive client data.
Copy-Paste Restriction in Sensitive Workspaces
Block clipboard functions in high-security environments to prevent accidental or malicious transfer of data.
Multi-Cloud & Hybrid Cloud Deployment
Deploy virtual desktops in the cloud, on-premises, or in hybrid environments for flexibility, compliance, and redundancy.
Geolocation-Based Access Control
Restrict or allow access to virtual desktops for BPO based on user location to strengthen compliance and reduce unauthorized logins.
Anti-Keylogging and Anti-Screen Capture
Protect sensitive client data with built-in security tools that block spyware from recording or capturing screenshots.
Custom OS Environments
Assign role-specific OS setups to optimize workflows for each department.
OS and Patch Management
Automatically apply updates and patches to keep desktops secure and compliant.
Say Goodbye to Desktop Chaos -
Simplify Your BPO Operations With Cloud Desktops
Success Stories from Our Clients
Case Study
Zero Data Leaks. 100% Control.
Our fully managed solution blocked data copy between VDI and local systems, with two-factor authentication and firewalls to prevent data loss.
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Case Study
Secure Dev Workspaces. Scalable, Smart, SaaS-ready.
Provided consistent application delivery across multi-cloud environments designed for hybrid teams for optimal performance and scalability.
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Case Study
Seamless Client Collaboration, anywhere, anytime.
Delivering real-time access and role-specific collaboration to manage high-profile clients worldwide-without IT headaches.
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End-to-End Virtual Desktop Solutions for the BPO Industry
Desktop as a Service
Access all your essential business resources securely with a DaaS to enjoy seamless productivity without any security concerns.
Citrix Managed Desktop
Access high-performance virtual desktops on the Citrix platform with enterprise-grade security fully managed by our expert team.
Remote Desktop Services
Enjoy uninterrupted, high-performance Windows desktop sessions from any remote location, enhancing your digital work experience.
Windows Virtual Desktop
Get secure Windows 10 and 11 desktops and apps accessible on any device with a familiar Windows experience and Microsoft 365 integration.
Linux Virtual Desktop
Remote access to customizable Linux environments hosted on the cloud, enabling flexible, secure workflows for businesses using various Linux distributions.
Hosted Virtual Desktop
Cloud-based virtual workspaces that empower your team with flexible, reliable access to desktops and apps, perfect for today’s dynamic business landscape.
Application Virtualization
Streamline app delivery with application virtualization and experience secure, high-performance access to your preferred apps anywhere.
Workspace as a Service
Resilient cloud workspace solution that delivers secure, collaborative, and high-performance environments for your team.
Customized VDI Solutions
Get secure and scalable cloud-hosted virtual desktop solutions for BPOs tailored to your business needs.
Why do BPOs Trust Ace Cloud Hosting for VDI Solutions?
Onboarding and Management
We offer end-to-end onboarding and management support from a dedicated team that gets you to live on cloud VDI within minutes.
Increased Savings
Save on both OPEX and CAPEX by outsourcing your IT infrastructure, reducing hardware expenses and in-house IT costs.
Resilient Data Centers
SOC 2, HIPAA, ISO, and SSAE 16 certified Tier 4/5 data centers strategically located across multiple regions, providing 99.99% uptime, a 30-day backup policy, and peak performance.
24x7 Support and Monitoring
24x7 expert support through calls, chats, and emails, even during holidays or weekends, to resolve desktop issues quickly.
User Experience
We deliver high-definition virtual desktops that support real-time video, voice, USB devices, and 3D apps on any device and network with performance that matches a local PC.
Achieve Leading-edge Success with Ace Cloud Hosting
ISO/IEC 27001, ISO 20000, ISO 27017 & ISO 27018 Certified
ISO/IEC 27001, ISO 20000, ISO 27017 & ISO 27018 Certified
Ace Cloud Hosting is globally certified in ISO/IEC 27001 (Information Security), ISO 20000 (IT Service Management), ISO 27017 (Cloud Security), and ISO 27018 (Cloud Data Privacy). With a network of SSAE-16 certified, SOC 2, and HIPAA-compliant data center partners across the U.S., we deliver enterprise-grade security, privacy, and reliability you can count on.
Award-Winning
Application Hosting Provider
Ace Cloud Hosting has earned accolades from businesses globally, including prestigious awards like “Best Outsourced Technology Provider” by CPA Practice Advisor Readers’ Choice Awards for two consecutive years and “Customer Service Department of the Year” in Stevie Award 2024 in the American Business Awards.
Latest VDI Trends and Insights
Frequently Asked Questions
Get the answers to the most common questions about Virtual Desktops and DaaS for BPOs services.
VDI includes end-to-end encryption, multi-factor authentication, and centralized control to protect data under all circumstances and comply with industry regulations.
VDI allows agents to securely access their desktops from any internet-enabled device, including laptops, tablets, or smartphones. Agents enjoy fast and reliable access to all tools and applications in a single, centralized location. Managers can also monitor activity remotely to improve client experience.
A virtual desktop solution for BPO streamlines the onboarding and offboarding processes, making them quick and simple. There's no need to install or remove physical hardware. New users get instant access to virtual desktops tailored to their roles and departments. When agents leave, access is revoked immediately to protect sensitive data. It saves money, time, and reduces the workload for your IT team.
Hosted VDI is compatible with most enterprise-grade software, including CRMs, ticketing tools, and telephony systems. You can customize virtual desktops for different roles, ensuring agents have immediate access to all the necessary applications.
A virtual desktop for BPO ensures business continuity with features such as automatic backups. Agents can resume work seamlessly without losing data, even during brief connectivity issues.
VDI is highly scalable for BPO teams. It lets you add or remove desktops instantly as your team size changes. This flexibility supports seasonal demands and helps BPO teams only pay for their use, making it an affordable choice.
The cost of VDI depends on several factors, including the number of users, storage requirements, and unique business needs. Ace Cloud Hosting provides transparent, subscription-based DaaS solutions with no hidden fees. Visit our pricing page or talk to our experts to find the best plan for your business.
