DaaS for BPO Industry
Flexible Desktops to Serve Your Clients With Ease
Overcome All the Local Desktop Limitations with Desktop as a Service
The BPO industry is one of the fastest-growing sectors in the USA. Outsourcing critical processes to a BPO shows the immense trust of clients, which the BPO industry tries hard to uphold. However, with the growing size of a BPO and the increasing demands of clients, there are various challenges that they must encounter.
For instance, as you plan for workforce expansion, you must purchase more computer systems for your employees, leading to recurring costs. Moreover, you also need to be there for clients whenever they need you.
Ace Cloud offers DaaS (Desktop as a Service) solutions that are tailor-made for the requirements of the BPO industry. We offer fully managed services and pay-as-you-go pricing to help BPOs improve the customer experience while saving revenue.
Serve Clients Anytime with Anywhere Desktops
As a BPO professional, you are always on a tight schedule to meet customer requirements. However, it can only be done when you are at the office, sitting behind the office computer all day.
With Desktop as a Service, you get virtual desktops that can be accessed from internet-enabled devices, including your smartphones, laptops, or tablets. This gives you the flexibility to be at the client’s beck and call from any remote location at any time.
Optimize Productivity with High-Performance Desktops
With the increasing workload and data of the BPO, it is almost impossible to maintain the performance of local desktops without upgrading them. Failing to do so can cause the desktops to become slow or hang regularly, hampering your productivity.
With ACE’s hosted VDI solutions, you get high-performance virtual desktops with the option of on-demand scaling. We can upgrade the desktops instantly according to your requirement, ensuring that you never have any performance issues.
Protect Your Data with Multi-Level Security
The clients trust the BPOs with their confidential data, which the BPOs guarantee to protect under all circumstances. However, any damage to the physical desktops/servers can cause data loss.
Keeping this in mind, Ace’s has built a state-of-the-art security infrastructure with safeguards at the physical, admin, and network level. Some of them include TLS1.3 and 256-bit data encryption, Intrusion Detection and Prevention (IDS/IPS), ransomware and DDoS protection, among others.
Eliminate IT Hassles with Fully Managed DaaS
The BPO agents are always busy with handling clients, resolving their queries, and meeting their requirements. The last thing they want is a halt due to IT maintenance or software installation on their desktops.
At Ace Cloud, we take care of all the backend IT maintenance and upgrade tasks without interrupting your work. Our fully managed DaaS solution also includes desktop provisioning and application publishing as per the different department requirements.
Enhanced Data Analytics and Reporting for Your BPO
Why Ace Cloud Hosting?
Seamlessly connecting businesses of all sizes to the cloud
30-Day Rolling Backup
We will take daily backups of your data with a 30-day rolling period for easy recovery in case of loss.
Eliminate your BPO’s capital expenditure by opting for virtual desktops built on our VDI environment.
Increase or decrease desktops according to your workforce requirements and pay only for what you use.
We guarantee an uptime of 99.99% in our SLA to ensure uninterrupted operations on your virtual desktops.
Get round-the-clock support through calls, chats, and emails from our experts regarding any desktop issues.
We have partnered with best-in-class Tier 4+ & Tier 5 data centers to offer you uninterrupted services.