Privacy Policy

Last updated on 01 July 2024

Introduction

Scope of this policy and our role

The website (denoted here as “Website”) is the product of Real Time Cloud Services LLC. At Real Time Cloud Services LLC (“RTCS”), we respect your privacy and acknowledge that you have certain rights, and we have certain obligations related to the information we collect from you. RTCS has put different procedures in place to meet the requirements of both the local and various international laws related to your privacy. This Privacy Policy (denoted here as “document” or “notice”) is in compliance with Delaware Personal Data Privacy Act and Personal Privacy Protection Act and explains the privacy principles and practices of RTCS (denoted here as “we”, “our”, “us”, or RTCS) for collecting, storing, using, and sharing of information that a user, a customer, a visitor of Website or Services, or a reader of this page (all denoted here as “you”, “user”, or “your”) provide when you take our services through our online portals, visit our Website www.acecloudhosting.com (denoted here as “Website”), use our managed hosting services.

This document also describes your rights related to the usage, access, deletion, and correction of your information. RTCS Privacy Policy is applicable to our customers, the users of our customers (who take their services based on our products or services), users (who visit our Website, or use our Services or products), and anyone who reaches us or provide us with any information through our Website or services.

We recommend that you read this Privacy Policy document entirely to get complete information on how we handle your information. You can also use the navigation links given on the left side to browse through the sections. By using or otherwise accessing the Service, you agree to this policy. If you do not agree to this Policy, please do not access or use the Service. The content of this document:

• Definitions
• Information We Collect
• Usage Of the Information
• Sharing And Disclosing the Information with Third Parties
• Your Privacy Rights
• Third-Party Sites
• Security Of Your Information
• Data Retention
• Access And Control Your Information
• International Data Transfers
• Children’s Privacy
• Changes In Privacy Policy
• Contact Us

2. Definitions

2.1 What Personal Data Means?

Personal data means any information that helps directly or indirectly in the identification of any natural person. It may use or contain an identifier such as name, identification number, location details, online identifier (such as email address, profile URL, and others), or any factor relevant to the social, cultural, economic, mental, genetic, physiological, or physical identity.

2.2 What Is Sensitive Personal Data?

Sensitive personal data contains the above information but includes the following information specifically:

• Medical conditions
• Philosophical or religious beliefs
• Political opinions
• Ethnic or racial origin
• Convictions
• Any membership

2.3 What Is Data Controller?

As per Article 4 of the General Data Protection Regulation, the “data controller” determines the purposes and the manners to process the data.

2.4 What Is a Data Processor?

The “data processor” is either an organization or a person who processes the personal data for the Data Controller.

2.5 What Is Data Processing?

It is an operation or set of operations performed upon personal data, or its sets, either manually or by automated systems. Article 4 in General Data Protection Regulation (GDPR) lists the Data Processing examples that include collection, storing, recording, structuring, organizing, adapting, consulting, altering, retrieving, disclosing by transmission, using, disseminating or making available, combining or aligning, restricting, destruction, or erasure.

3. Information We Collect

3.1 Personal Data You Provide

We collect the following information that you provide us directly when you submit any form on our Website or Services.

• Name (including First Name and Last Name)
• Job Title
• Company Name
• Email Addresses
• Location
• Phone Numbers
• Participation in surveys, polls, sweepstakes, or promotions.

We use the above-mentioned personal data for that specific reason only for which you have provided it to us. If you want us to remove any personal information from our database, please contact us at [email protected].

We also store and have access to the data stored and personal information collected from you through RTCS products and services.

3.2 Account Information

We collect the following information when you create an account with us, modify the account, set preferences, or make purchases.

• Contact Information
• Billing Information
• Self-picture or Profile Photograph
• Job Title
• Preferences

Some information that we collect is personal information. This information could be used to identify you as an individual.

3.3 Information We Collect Automatically

When you visit our Website, submit a query on our Website, use our Chat, or use other services, we automatically collect information from your device (such as computer or smartphone).

NOTE: In some countries, including EEA (European Economic Area), this information is termed as personal data as per their data protection laws.

3.3.1 Usage information

We track your activities when you visit our Website or use our Services. We collect the following information during these activities and use them to make the proposed facility or service much better:

• Emails, chat and telephonic communications
• Log information such as date/time stamp, browser details, content viewed on the Website, clickstream data (that helps in analyzing the visited Web Pages and the order to visit them followed by a visitor), Internet Service Provider details, and other
• The Internet Protocol (IP) Address of device used to access our Website or Services
• Metadata that contains information about other data, such as title, author, abstract, keywords, size, and others

3.3.2 Cookies and other similar technologies

We may use cookies to collect the previously mentioned information. Moreover, we deploy similar technologies such as web beacons and others. Please view “RTCS Cookies Policy” for more information about the cookies and other technologies.

3.4 Information Obtained From Third-Parties

We may collect the following information about the individuals from the public domain (such as public databases or social platforms) and receive (purchase) it from third parties to market our products:

• Name (including First Name and Last Name)
• Email Addresses
• Postal Addresses
• City and Country of office or residence

The collection, usage, storage, and processing of the above-listed information and the marketing are performed in accordance with the applicable laws.

3.5 Information Received From Your Opted Third-Party Services

When you or your administrator link or integrate a third-party service with our Services, we may receive information that is controlled by your account or settings with the selected third-party service provider.

We treat the information received from your opted third-party services with the same level of care and confidentiality as the information you provide directly to us. We use this information solely for the purposes outlined in our Privacy Policy and in accordance with your consent and preferences.

It’s important to note that your interactions with third-party services are governed by their respective privacy policies and terms of service. We encourage you to review the privacy practices of these third-party services before connecting them with our platform.

4. Usage Of The Information

We may use your information to deliver our services, personalize your experience, run marketing campaigns with third parties, and perform other purposes listed herein below. These include the services you have opted for, the way you are using them, and your preferences either set in your account with us or communicated to us through any channel.

At Ace Cloud, we are committed to protecting your privacy and ensuring the security of your personal data. This privacy policy outlines how we collect, use, and share your personal information when you use our website and services.

4.1. Purpose of Personal Data Usage:

We may use Personal Data for the following purposes:

• To Provide and Maintain Our Services: We collect and use your personal data to provide and maintain our services, including monitoring the usage of our website and services.
• To Manage Your Account: Your personal data is used to manage your registration as a user of our service. This information provides access to various functionalities that are available to you as a registered user.
• For Performance of a Contract: We collect and use your personal data for the development, compliance, and undertaking of purchase contracts for products, items, or services you have purchased or any other contract with us through our service.
• To Contact You: We may contact you by email, telephone calls, SMS, or other electronic communication methods regarding updates or informative communications related to our services, including security updates, when necessary or reasonable for their implementation.
• To Provide You with News and Offers: We may use your personal data to provide you with news, special offers, and general information about goods, services, and events similar to those you have purchased or inquired about unless you have opted not to receive such information.
• To Manage Your Requests: Your personal data is used to attend and manage your requests to us effectively.
• For Business Transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, including personal data, in connection with a business transaction.
• For Other Purposes: We may use your personal data for data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our services, products, marketing, and your overall experience.

4.2 Marketing with Third Parties

We have partnered with third-party marketing service providers to run our marketing campaigns through different channels, including email. You can opt out of our email marketing campaigns by clicking the “Unsubscribe” link given at the bottom of any promotional email. Third-party marketing providers or we may use your information to market our products, services, offers, and discounts only as per your pre-selected marketing preferences and applicable laws. We use Google Ads Remarketing to advertise our products and services online. Google Ads remarketing will display ads to you based on what parts of the website you have viewed by placing a cookie on your web browser. It also shows ads to people who share similar interests and characteristics with our site visitors. The cookie does not identify you or give access to your computer or mobile device. Google Ads Remarketing allows us to tailor our marketing to better suit your needs and only ads that are relevant to you. If you do not wish to see ads from the RTCS, you can opt-out in several ways:

• Opt out of Google’s use of cookies by visiting Google’s Ads Settings.
• Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

4.3 Legal Basis To Process Personal Information Of Users Of European Economic Area

The legal basis for collecting and processing the personal information of users of the European Economic Area depends upon the type of information concerned and the purpose of collecting it. RTCS usually collects your information, including personal data, with your consent only. We may need this information to deliver you the requisite information or service as per a contract with you or where the processing of your information is in our legitimate interests and is not overridden by your freedom, fundamental rights, or data protection laws. RTCS also has the legal obligation as per law to collect and process your personal information. We may state the purpose of collecting information at every instance whenever we ask you to provide any personal information required either to offer you your requisite service, to enter into a contract with you, or to comply with a legal requirement. We may also advise you about the essentially required components of your information, including personal data, and the consequences if you do not deliver the required information. The use of your information, including personal data, by our third-party partners or by us are already listed in the “Usage of the Information Section”. If your information is used for other purposes by our third-party partners or by us, we will first get your consent before using the information given. We will notify you about the purpose and interests at that instance. If you need more information or have any query related to our legal basis for collecting and using your information, contact us at [email protected].

5. When We Share Your Information

RTCS is not in the business of selling anyone’s personal information to third parties, including advertisers. Instead, we share your information with third parties only in the following situations.

5.1 Sharing of Personal Information:

We may share your personal information in the following situations:

• With Service Providers: We may share your personal information with our Service Providers and other Contractors (e.g., hosting and financial providers, marketing, customer support platforms, and data storage) providers to monitor and analyze the use of our services and to contact you.
• For Business Transfers: Your personal information may be shared or transferred in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Affiliates: We may share your information with our affiliates, including our parent company and subsidiaries, joint venture partners, or other companies under common control with us, provided they honor this privacy policy.
• With Business Partners: Your information may be shared with our business partners to offer you certain products, services, or promotions.
• With Other Users: When you share personal information or interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Third-Party Applications: By integrating third-party applications into our Services, your opted apps may access your account information including name, email, and content.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.
• We may share and disclose your information to our business partners or vendors for the following purposes:
  • Enforcement of our acceptable use policy
  • Marketing, operating, delivering, improving, and customizing our Services
  • Providing technical and other support
  • Sending marketing and other communications
  • In connection with acquisition, sale, merger, reorganization, or financing with prospective or actual selected companies

By using our website and services, you consent to the collection, use, and sharing of your personal data as described in this privacy policy. If you have any questions or concerns about our privacy practices, please contact us.

5.2 Sharing Information To Comply With Laws, Compliances, And Enforcement Requests

We have to share your information, including your personal data, with Government bodies, regulatory authorities, law enforcement agencies, Courts, or other third parties only if we have a good-faith belief that use or sharing of your information is really necessary due to any of the following reasons.

• Comply with a legal obligation or process, law, regulation, compliance, Court order, or a Government request for any reason or to meet requirements of National Security
• Enforce our terms of services, policies, and agreements
• Protect the integrity and security of our Website or Services
• Protect our property, rights, and interests or those of third-parties
• Protect the public or our customers from fraud, harm, or other illegal activities
• Detect, prevent, or investigate the technical issues, frauds, or any wrongdoing related to our Website or Services

6. Your Privacy Rights

6.1 Access, Modify, and Delete Your Information

We understand the importance of transparency and control over your personal information.

Here are your rights as outlined below:

6.1.1 Access

You have the right to request certain information about our collection and use of your Personal Data. If we have disclosed your Personal Information for a business purpose, we will identify the Personal Data categories shared with each third-party recipient category. If we have sold your Personal Information, we will identify the categories of Personal Information purchased by each category of third-party recipient.

6.1.2. Modification

You have the right to correct any incorrect data that may be recorded with us.

6.1.3 Deletion

You have the right to request that we delete the Personal Information we collected from you.

6.1.4. Right to Know

You have the right to know the categories of Personal Information, categories of sources, and/or categories of third parties related to processing your Personal Information.

6.1.5. Right to Opt-Out of Sale or Sharing of Personal Information

You have a right to opt-out of any data sharing or sale of data related to your Personal Information.

While we do not collect any sensitive Personal Information, you have a right to limit the use and disclosure of sensitive personal information.

We are dedicated to fulfilling these rights in accordance with applicable data protection laws. If you have any questions or wish to exercise any of these rights, please contact us at [email protected]. We will respond to your request in a timely manner and in accordance with legal requirements.

6.2 Your Privacy Rights As An EEA Person

Residents of the European Union (“EU”) and the European Economic Area (“EEA”), including the United Kingdom (“UK”), should take note that this Privacy Policy has been meticulously crafted to align with the stringent requirements set forth by the EU General Data Protection Regulation (GDPR), the UK GDPR, the United Kingdom Data Protection Act 2018, the Privacy and Electronic Communications Regulations, and any regulation supplanting any of the aforementioned UK Privacy Laws.

We obtain the consent of our customers in the European Economic Area (EEA) before processing their information, and we do so on their behalf only. As per any applicable EEA law, if you want to access, review, modify, or delete the information that we are processing on another customer’s behalf, you have to contact that Customer to request the same. We can only help you and that customer to fulfill your request as per your instructions. Also, as per any applicable EEA law, if you want to access, review, modify, or delete the information that we are processing on your behalf, please contact us at [email protected].

6.3 Deactivate Your Account

If you do not want to use our Services, you or your administrator on your behalf can contact us using the details given on the “Contact Us Page” of this Website to deactivate your account.

7. Third-Party Sites

This Privacy Policy document does not cover, and RTCS is also not responsible for the privacy, information, and practices of third parties, including those third parties for whom our Website or Services have links (URLs) and those third parties whose Website or Services have links to our Website or Services. A link or URL to any Website is not our endorsement of a linked service or a site with them.

8. Security Of Your Information

It is very important for us to secure your information, including your personal data, that we collect through our Website or Services.

We have implemented appropriate security controls for data breaches due to Unauthorized hacking, virus attacks, and technical issues with secure storage of the collected data, access control, firewall, and other necessary protections.

Please note that no online service or Website is completely secure. Still, we are committed to protecting your information through the above-listed measures. However, we cannot guarantee the occurrence of a data breach, data loss, hacking, or unauthorized access.

9. Data Retention

RTCS will retain your information, including your personal data until the purpose for its collection is fulfilled unless a longer data retention period is required or, as such, asked by the law (for regulatory, legal, tax, or different reasons) and other legitimate business requirements. Where we have no continuously going on legitimate business purpose to retain or process your information, we either anonymize or delete it.

10. International Data Transfers

We may transfer your Personal Information to countries outside of your country of residence for various purposes, including data processing and storage. These international data transfers may involve transferring your Personal Information to countries that may have data protection laws different from those in your jurisdiction.

When we transfer your Personal Information internationally, we take appropriate measures to ensure that your data is protected in accordance with applicable data protection laws and regulations.

By using our services or providing us with your Personal Information, you consent to transferring your data to countries outside your country of residence. We will take all reasonable steps to ensure that any international data transfers comply with applicable data protection laws and that your data is adequately protected.

11. Children’s Privacy

RTCS does not create or offer products or services designed to be used by or take information from children below the age of 16 years. The Website and Service are intended for persons licensed to drive. If you are under 16 years old, do not submit information to us. Suppose we become aware that we have inadvertently collected “personal information” (as defined by the United States Children’s Online Privacy Protection Act) from children under the age of 13 without parental co. In that case, sent, we will take reasonable steps to delete it as soon as possible, as required by applicable law. If you believe that information or personal data of a child below 16 years of age has been shared or disclosed to RTCS, please contact us at [email protected].

12. Changes In Privacy Policy

We may change this Policy to reflect changes in the law, our information practices, or the Service’s features. At the top of our Policy, we will indicate the date of the most recent update. If we make a material change to the Policy, you will be provided with appropriate notice following legal requirements, which may be through email. By continuing to use the Service, you confirm that you have read and understood the latest version of this Policy. We encourage you also to go through this Privacy Policy document regularly to be informed about the latest changes.

13. Contact Us

If you have queries, concerns, comments, or feedback about our Privacy Policy document, please email us at [email protected].