Despite the emergence of multiple CRMs worldwide, Sage CRM holds the lion’s share. However, the availability of two types of Sage CRM, i.e., Sage CRM Cloud and Sage CRM On-Premises, can often make it challenging to choose the best fit for your business.
In this post, we will compare the two versions, show you the differences, and help you decide which one to opt for your business. Read on!
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What do Sage CRM On-Premise and Sage CRM Hosting on Cloud Offer?
If you are new to Sage CRM, you must know what both the Sage CRM solutions offer. From marketing and selling activities to post-sales support, Sage CRM enables you to manage the customer lifecycle journey. Some of the standard features provided by both Sage CRM Hosting on the cloud and Sage CRM On-Premise solutions include the following:
- Workflow automation
- Social CRM
- Executive Reporting
- Easy Configuration
- Simplistic Usability
- Sales & Marketing
With effective workflow automation in place, your sales and marketing teams can collaborate more effectively. This, in turn, helps your business run consistent marketing campaigns and send messages to your potential customers.
The Social CRM feature of both Sage CRM hosting and desktop version helps your business interconnect via social media channels such as Facebook, Instagram, Twitter, etc.
In both versions of Sage CRM, you get the Executive Reporting feature which helps you perform various essential activities for your business. These include:
- Tracking KPIs of your Sales & Marketing teams
- Determining business productivity
- Performing Sales Management
- Automation of quotes
- Sales forecasting
- Reporting of customer purchases
- Flexible monthly pricing
Whether cloud-based or on-premise, both CRM solutions offer simplistic configurations. You can easily map out your business processes by creating geographical workflows. At the same time, you can configure your business activities using the menu-driven wizards of both CRM solutions.
Cloud-based Sage CRM Hosting and On-Premise solutions allow you to use interactive dashboards, configurable reports, and access how-to guides, making it extremely easy to use Sage CRM.
Using either of the Sage CRM solutions, your employees get excellent opportunities to access critical business information using devices like laptops and smartphones from any location. They can quickly address customer grievances, update information, and schedule required follow-up appointments from anywhere.
Sales & Marketing
Sage CRM solutions offer you an innovative marketing tool that you can use for automating all business processes. This way, your Sales team can manage their dedicated tasks and streamline their pipeline processes. These include adhering to better document follow-up protocol, providing quotes or discounts according to business needs, etc. In addition, both versions of Sage CRM give you access to an interactive dashboard that provides you with updates on the latest customer information. As such, you can always remain alert to customer issues and bring significant improvement in strengthening customer service capabilities.
Sage CRM On-Premise and Sage CRM Hosting – The Difference
If you’ve been thinking of implementing Sage CRM; however, still wondering which version to go for, you should know the differences between the two. Read on to get some helpful insight.
Sage CRM Hosting on Cloud
Sage CRM Hosting solution offers a number of benefits such as it doesn’t require you to install or manage the software on your server. Besides, it offers you less of an initial investment, allowing you to efficiently manage your IT budget while letting you experience all the unique advantages of a robust CRM solution. The Cloud-based Sage CRM Hosting is recommended for companies that prefer getting up and running quickly and doesn’t have any in-house IT team. Since the CRM solution is in the cloud, you don’t need to manage the servers and workstations. Also, the database backups are performed automatically.
If you aren’t yet prepared to purchase CRM software, you can avail Cloud-based Sage CRM hosting services for trial. Once you are convinced that the cloud solution fulfills all your business needs, you can go for a monthly or yearly subscription.
On-Premise Sage CRM
Everything is about integration, ownership, and control when it comes to implementing Sage CRM On-Premise solution. The built-in Sage CRM and Sage 100 ERP integration benefit you in maintaining a robust customer lifecycle experience. You can also integrate Sage CRM with other software programs to run your business more effectively. Sage CRM On-Premise solution allows you to integrate the software with a computer telephony system, Microsoft Exchange Server, eCommerce shopping carts, and more. Additionally, you can modify the Sage CRM On-Premise software to ensure that your business processes comply and work precisely the way you need them to.
While the above-mentioned features of On-Premise Sage CRM software could be advantageous for your business, since you purchase and own it, your up-front costs could get higher and the total cost of ownership lower. However, if your preferences are about maintaining sales and customer data control at your location, you can go for on-premise Sage CRM implementation.
So, Which Sage CRM Solution is Ideal for You?
When deciding on which Sage CRM solution to opt for, you should consider multiple factors. These factors could include resources and money you can spend at that moment, if you’re prepared to take the responsibility of maintaining software and hardware, or if you simply want an easy-to-go fix for a CRM solution.
With Sage CRM hosting on the cloud, you get robust CRM software with high up-time, remote accessibility, no investment in IT infrastructure, and more. Besides, you get round-the-clock technical support from your cloud service provider who ensures continuity of your business. On the contrary, an on-premise Sage CRM solution lacks these features, which could often create hindrances to business growth.
Now that you have an understanding of both types of Sage CRM solutions, you can make the best decision for your business and keep ahead of your competitors.