In this day and age, it is tough for retailers to sustain and grow in the competitive market. They have to handle challenges like keeping track of inventory, offering a satisfactory customer experience, and handling multiple stores at the same time.
QuickBooks POS (Point of Sale), developed by Intuit, is a point-of-sale solution for retail businesses that can help overcome all these challenges.
QB POS helps in replacing the cash registers, manually entering data, and hectic management of different stores by providing great features like barcode scanning, tracking inventory, acquiring customer’s information, customer purchase history, refunds, discounts, and many more.
QuickBooks POS is available in three versions: Basic, Pro, Multi-Store, which you can install on-premise or mobile platforms. Moreover, you can also opt for QuickBooks POS Cloud if you want to access it from any location.
QuickBooks POS has managed to enhance the experience of retailers as well as the customers. Let’s explore some of its top features:
1. Processing Payments
QuickBooks POS allows you to accept payments from Visa, Mastercard, American Express, Debit cards along with cash and checks. The payments through credit cards are seamless and protected in QuickBooks POS, ensuring authorized transactions only.
2. Sales Optimization
In QuickBooks Point of Sale, you can make transactions using barcode scanner, item number, and item keyword. Microsoft Surface Pro can be used to enter the details manually and print receipts.
You can put a sale on hold and come back to finish it later. With the Pro and Multi-store version, you can create customizable receipts and price tags, and track sales orders.
3. Inventory Management
QuickBooks POS software offers real time inventory management relieving you from the hassles of maintaining inventory as it updates with every transaction.
The software’s inventory management includes price tag customization, inventory forecasting, customer orders, and backorders. In the Multi-Store version, the master inventory is updated in real-time at every store so that customers get what they need.
Real-time inventory management not only lets you set re-order points but also helps to understand the trends, what customers are buying or expected to buy. When offers or discounts are given to customers, QuickBooks POS helps to get insights on whether the offer is profitable, or you are just giving away items from the inventory.
4. Accessing Customer’s Information
QuickBooks POS allows you to access customer’s information which can be used to make them revisit the store. You can add new customer information like name, address, phone number, email in the software and the later use it to recognize the loyal and frequently purchasing customers.
It is very beneficial to reach existing and potential customers by running marketing campaigns or announcements like upcoming sales or offers. It helps in improving the customer experience.
5. Sync with QuickBooks Accounting Software
QuickBooks POS software, the transactions are automatically synced with QuickBooks accounting software, thereby saving time wasted on entering the data manually at the end of the month.
This auto-sync feature also prevents the errors and duplicate entries that may occur due to human mistake and helps in generating reports anytime you want.
6. Employees Management
The Pro and Multi-store version of QuickBooks Point of Sale helps you to keep track of employees’ working hours, commissions, and performance. With this software version, you can assign a security access level to the employee based on their status.
It also provides the feature of payroll management and sends the overall data to QuickBooks accounting software.
7. Gift Cards, Refunds, Discounts
QuickBooks POS software allows you to give customers special offers, discounts, gift cards on their birthdays and special occasions by acquiring and storing relevant information about them. This helps to attract and retain more customers by building a sense of trust.
Customer purchase history allows you to view all the purchase details of customers so that you can make marketing campaigns according to them. It helps to get insights into what they are interested in or regularly buying.
8. Hardware Compatibility
QuickBooks Point of Sale software is compatible with all the hardware devices like Microsoft Surface Pro, receipt printer, barcode scanner, cash drawer, tag printer, etc.
The new version of QuickBooks POS syncs with phones and tablets, which allows you to keep track of inventory, sales, and purchase stock in real time from any location.
It also gives the flexibility and freedom to move around the store with devices to make a sale and give your customer a better experience.
9. Customer Support
Intuit offers technical support for their new and existing customers by the experts via call, chat, and email. They also provide the video tutorials, articles, and setup instructions manual.
You can connect on the phone with them from 4 am to 8 pm PST on weekdays, and 7 am to 4 pm PST on weekdays. Intuit ensures that every customer gets started with ease and gets resolution in the optimal time if they face any issue.
10. Interactive Dashboard
QuickBooks POS has an interactive dashboard which gives the insights on the reports and summaries of any department in the business like direct access to the sales report, hot-selling products, sales graph, receipts, on-going offers, inventory information, support center, and many more.
To Wrap It Up
There are many POS solutions in the market, but QuickBooks POS allows you to choose according to your business requirements. The features mentioned do not only help in various ways but also enhances the customer experience, which is one of the most crucial factors for any retail business.
You can grow the business with QuickBooks POS and have the flexibility to work according to your needs.
To know more about the features of QuickBooks Point of Sale or hosting QuickBooks POS on the cloud, call our solutions consultant at 855-321-6576.
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