The evolution of modern technology has brought innovation and agility into diverse business functions. Since much has changed in the global business scenario over the last couple of decades, so has the modes of working in organizations to compete in the market.

The conventional sit-in-the-office workspaces are being transformed into digital workspaces, giving employees the work flexibility they deserve. A digital workspace is a new-age solution where users get their desired apps, virtual desktops, and data delivered on their personal devices from remote cloud infrastructure.

What is Workspace as a Service (WaaS) and How It Works?If you want to adopt the digital workspace model in your business process, you can opt for Workspace as a Service (WaaS) offered by a third-party provider. This relieves you from all the hassles of deploying the digital workspaces on office premises and minimize capital and operational costs. The WaaS providers also take care of everything from desktop deployment, implementation, data security, application delivery to software updates.

As per a report, the WaaS market is expected to reach 8.54 billion by 2025 at a CAGR of 9.7% from 4.90 billion in 2019. This shows that the companies have started considering WaaS as a viable option to replace the traditional workspaces, which were generally physical desktops.

So, how does WaaS offer a reliable workspace solution to the customers? Let us see –

How WaaS Works?

The basic functioning of Workspace as a Service revolves around delivering flexible workspaces from the WaaS provider’s remote cloud environment to the endpoint devices of the customers. Here are the steps involved in the working of WaaS along with its elements-

  • The provider deploys a workspace solution on their infrastructure (preferably cloud) created in state-of-the-art data centers.
  • The workspace solution enables the creation of flexible virtual desktops and the installation of the desired applications.
  • These apps and/or desktops are delivered on the endpoint devices (smartphones, laptops, tablets, etc.) of the users.
  • The users need to install client software in their endpoint devices where they can access the personalized workspace.
  • The users can access the entire workspace with a Single Sign-On (SSO) option, so they do not need to remember multiple passwords. To enhance security, WaaS Providers deploy multi-factor authentication for the workspaces.
  • Once the setup is done, the end-users can request their preferred apps and the virtual desktops, which the provider can deliver on their devices.

But why is there a need for Workspace as a Service? What are the challenges faced by businesses overcome by WaaS?

Here are some aspects of WaaS that will help in answering these vital questions.

Challenges and Benefits

1. Work from Anywhere

One of the primary requirements of the competitive business landscape is to offer a delightful experience to the customers. To ensure the same, the workforce should be well-equipped to cater to their needs at all times. However, working from the office means that a single sick day can cause a loss in productivity.

With WaaS, employees get the facility to work from their preferred location and time. As your digital workspace can be accessed from personal devices through the Internet, coming to the office to accomplish tasks is not a necessity anymore. You could be sitting at home, traveling, or on vacation, yet all the apps and virtual desktop will always be at your fingertips. This helps in building customer relationships as there is no moment when their queries go unanswered.

2. Get Secure Digital Workspaces

Whether on-premises IT solutions or cloud-based digital workspaces, data & app security is imperative. However, the former poses some security vulnerabilities due to the physical hardware involved.

For instance, as the data is stored on local servers or systems, any malfunction of either can cause data loss. Another thing to note is that deploying physical desktops in the office calls for a dedicated security team and protocols.

Once you opt for WaaS, the security of your digital workspace (data, apps, desktops, etc.) is the provider’s responsibility. Since the workspace is only delivered to your endpoint device and not actually installed in it, any damage to your devices does not cause data loss.

Moreover, at the backend, WaaS providers deploy advanced safeguards such as OS patching of desktops, antivirus, data encryption, 24/7 network monitoring, and smart policies to ensure complete protection of your workspaces.

3. Reduce Office Costs

Setting up a comfortable yet productive workspace in the office premises calls for some unavoidable expenses. The foremost thing to consider is the office space required with utmost navigation to accommodate the workforce.

Once you have acquired suitable office space, you need to purchase physical desktops for the employees. This also makes the deployment of a dedicated IT team necessary.

By opting for Workspace as a Service, businesses can minimize the costs mentioned above. With WaaS, companies can deploy BYOD (Bring Your Own Device) policy, enabling employees to work on their personal devices like smartphones, laptops, and tablets. Hence, there is no need to purchase physical desktops in the office.

Consequently, a dedicated IT team in the office also becomes unnecessary. You can also optimize the office space because of the reduction in on-premises hardware.

4. Customize Your Workspace Solutions

In the conventional office workspace, businesses need to assign dedicated desktops to each of the employees. However, some employees only require one or two apps to accomplish their tasks – Assigning them a desktop is a wastage of hardware resources. Moreover, the desktop configurations also differ from user to user.

WaaS offers flexible workspaces where you get exactly what you need. The WaaS providers facilitate seamless application delivery to the end-user devices, where even a single application can be delivered instead of a dedicated virtual desktop. This leads to resource optimization, which, in turn, reduces the overall costs.

5. Work Uninterrupted

Ensuring continuous business operations involves the availability of business apps and data whenever you need them. However, the conventional IT setup is often subject to hardware malfunction and security threats that can cause a halt in your process.

The good WaaS providers in the market ensure an all-time availability of the apps and virtual desktops by creating the workspaces on multi-redundant infrastructure. The redundancy in servers, equipment, network, etc., ensures that even if a hardware malfunction, there is another to takes its place.

Moreover, the redundancy is extended to the data center level, where your workspaces are replicated on multiple data centers to protect it from disasters – a process called disaster recovery.

Final Note

Workspace as a Service (WaaS) is surely set to become the new mode of working in the coming years. The COVID-19 pandemic has had a crucial role to play in the increased adoption of WaaS due to the necessity of an efficient remote working environment during these times.

You, too, can look for WaaS solutions to offer employees a flexible, secure, and productive working platform.

To get tailor-made workspace solutions for your business, get in touch with our Solutions Consultant at 855-223-4887.

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