Most Searched Questions About Ace Cloud Hosting [And Their Answers]

Choosing the right cloud provider is a crucial decision for any business, and at Ace Cloud Hosting, we know you may have questions before making the move. 

From pricing and data security to reliability and support, this blog addresses the most frequently asked questions about our services—so you can make confident, informed decisions. Whether you’re exploring cloud hosting for the first time or seeking to enhance your current setup, you’ll find straightforward answers that matter. 

Let’s explore what makes Ace Cloud Hosting a trusted partner for businesses like yours. 

1. What is Ace Cloud Hosting? 

Ace Cloud Hosting is a managed cloud service provider that helps businesses access their critical applications and desktops securely from anywhere. The company offers a full suite of services, including Application Hosting for QuickBooks/Sage/Tax Software, DaaS Solutions, MSP-IT Solutions, and Managed Security Services for businesses of all sizes. 

Trusted by over 8000 customers, Ace Cloud Hosting is known for its 99.99% uptime, 24/7 customer support, and strong security framework.  

2. Who Is the CEO of Ace Cloud Hosting? 

Under the leadership of Vinay Chhabra (Managing Director) and Dr. Sangeeta Chhabra (Executive Director), Ace Cloud Hosting has grown into a recognized leader in cloud innovation, delivering reliable and future-ready solutions to businesses worldwide. Meet these visionaries here. 

3. Who owns Ace Cloud Hosting? 

Ace Cloud Hosting is a brand owned and managed by Real Time Cloud Services, a seasoned IT company with over a decade of experience in cloud computing, managed security, and VDI solutions. 

4. Where are the headquarters of Ace Cloud Hosting? 

Ace Cloud Hosting is headquartered in Pompano Beach, Florida, with additional offices in Bethel Park, Pennsylvania, and Gurugram, India. These strategic locations enable us to seamlessly support our global client base and provide reliable 24/7 cloud services. 

5. Where are the data centers of Ace Cloud Hosting located? 

Ace Cloud Hosting partners with a global network of Tier 4 and Tier 5 data centers, with primary operations based in the United States. In collaboration with trusted providers such as Deft, DataBank, Switch, Netrality, phoenixNAP, INAP, Yotta, and OVH, these enterprise-grade facilities deliver 99.99% uptime and high-speed performance. 

Each data center is equipped with multi-layered security, redundant infrastructure, and disaster recovery protocols to ensure maximum data availability. By embracing renewable energy initiatives, Ace Cloud Hosting provides cloud services that are secure, reliable, and environmentally sustainable. 

6. What are Ace Cloud Hosting’s service offerings? 

Ace Cloud Hosting delivers a comprehensive suite of managed cloud and IT services designed for small businesses, SMBs, and enterprises. Its key offerings include: 

• QuickBooks Hosting – Intuit-authorized hosting for all QuickBooks Desktop versions, with secure remote access, multi-user collaboration, and app integrations. 

• Tax Software Hosting – Cloud hosting for leading tax software like ATX, Drake, UltraTax, Lacerte, ProSeries, and ProSystem fx, built for CPAs and tax professionals. 

• Sage Hosting – Hosting for Sage 50, Sage 100, Sage ERP, and other Sage products with secure access, automated updates, and real-time data sharing. 

• VDI Solutions – Fully managed Virtual Desktop Infrastructure offering secure, scalable cloud desktops for remote workforces. 

• Managed Security Services (MSSP) – 24/7 protection with SIEM, threat detection, firewalls, endpoint security, and compliance support. 

• Managed IT Services (MSP-IT) – End-to-end IT support, including monitoring, patching, backups, helpdesk, and infrastructure optimization. 

7. Is Ace Cloud Hosting safe? 

Yes, Ace Cloud Hosting is a secure and compliant platform that follows a multi-layered security approach to protect your data and systems.  

Key security features include, but are not limited to: 

• AES 256-bit encryption for data in transit and at rest 

• Multi-Factor Authentication (MFA) to verify user identity 

• Role-Based Access Control (RBAC) to restrict unauthorized access 

• Secure RDP Gateway with SSL encryption for remote connections 

• Intrusion Detection and Prevention Systems (IDS/IPS) to stop threats in real time 

• Virtual session hardening, including clipboard control, anti-keylogging, and app restrictions 

• Tier 4, Tier 5 & SOC 2 Type II-compliant data centers with 24/7 surveillance and biometric access 

• 45-day automated backup retention with built-in disaster recovery 

• Real-time monitoring and audit logs for HIPAA, PCI-DSS, and other compliance standards 

8. What makes Ace Cloud Hosting different? 

Ace Cloud Hosting is recognized for its performance, speed, and customer support, making it the preferred choice for businesses aiming to streamline IT, enhance collaboration, and minimize downtime. 

Key differentiators include: 

• 99.99% uptime for uninterrupted access to applications 

• 24/7/365 expert support via phone, chat, and email 

• 45-day automated backup with quick data recovery 

• Custom cloud solutions for businesses of every size and industry 

• 200+ app integrations for added flexibility 

• Fast onboarding and seamless migration managed by cloud specialists 

• Enterprise-grade security with zero-trust policies 

• High-performance cloud infrastructure for scalability and speed 

9. Is Ace Cloud Hosting an Intuit Authorized Hosting Provider? 

Yes, Ace Cloud Hosting is an Intuit Authorized Hosting Provider, which means we meet Intuit’s strict standards for security, performance, and customer service. This authorization gives you confidence that your QuickBooks Desktop data is hosted in a secure, compliant environment. 

10. Can I access QuickBooks Desktop remotely with Ace Cloud Hosting? 

Yes. That’s one of the biggest benefits. With Ace Cloud Hosting, you can access your fully-featured QuickBooks Desktop from any device—anywhere, anytime, including Windows, Mac, and mobile devices. It’s especially useful for teams working remotely or for firms with multiple office locations. 

11. Which QuickBooks versions are supported by Ace Cloud Hosting? 

We provide cloud hosting of QuickBooks for all QB versions – US, UK, Australian, and Canadian editions. Our platform supports QuickBooks Enterprise, Pro Plus, Premier Plus, Accountant, and Point-of-Sale, ensuring that no matter which edition you prefer, we’ve got you covered. 

We also support industry-specific versions, multi-user configurations, and seamless integration with 200+ third-party applications. 

12. Can Ace Cloud Hosting help my team work from home securely? 

Yes, and that’s a major use case. With secure virtual desktops, end-to-end encryption, and role-based access controls, Ace Cloud Hosting provides everything your team needs to work from home without compromising security or performance. 

14. What is the pricing of Ace Cloud Hosting? 

Ace Cloud Hosting offers flexible and tailored pricing plans designed around the specific needs of businesses. Pricing typically depends on factors such as: 

• Number of users 

• Applications hosted (QuickBooks, tax software, Sage, etc.) 

• Storage and performance requirements (CPU/RAM) 

• Level of support and security features needed 

Whether it’s QuickBooks hosting, virtual desktops (VDI), managed security services, tax software hosting, or Sage hosting, Ace Cloud provides cost-effective and customizable solutions. Each service comes with enterprise-grade security, data backup options, high uptime, and 24/7 support. Check pricing plans here. 

15. Does Ace Cloud Hosting offer a free trial or consultation? 

Ace Cloud Hosting offers free consultations and a 7-day trial, giving you the chance to experience the platform before committing. Schedule a meeting or start your trial today. 

16. How long does it take to get started with Ace Cloud Hosting? 

Most clients are fully onboarded within hours of signing up. Our team handles everything from application installation to user setup, so you can get started without delay. 

17. How do you log in to Ace Cloud Hosting? 

Logging in is simple. Visit the Account Login page to access the following portals:  

• Ace Cloud Hosting MyPortal: Manage your account, users, invoices, and payments from one place. 

• Ace Cloud Hosting SelfCare Portal: Manage your password and MFA settings quickly and securely. 

19. How to access Ace Cloud Hosting support? 

Ace Cloud Hosting offers multiple 24/7 support channels to help you quickly resolve any issues and optimize your cloud environment.  

Here’s how to reach them: 

Support Channel	Details
Phone Support	– QuickBooks/App Hosting: +1 800-432-1585   – VDI/DaaS/MSP: +1 888-723-0218 (US), +91 981-110-5943 (India)
Live Chat	Available 24/7 on the website
Email Support	– QuickBooks: [email protected]   – Managed Security & IT: [email protected]   – VDI: [email protected]
Support Portal	Submit and track tickets via SelfCare Portal (MyPortal)

20. What uptime does Ace Cloud Hosting provide? 

Ace Cloud Hosting guarantees 99.99% uptime, thanks to its Tier-4  and Tier-5 data centers, real-time monitoring, redundant failovers, and proactive infrastructure maintenance. This means your apps and data are always available. 

21. What are the reviews for Ace Cloud Hosting? 

If you scan through G2, Trustpilot, or Google, you’ll see glowing reviews about Ace Cloud Hosting’s uptime, helpful support, and how well it integrates with QuickBooks. 

Some customer feedback: 

“Support is prompt to reply and very helpful. The remote desktop connection has been stable and easy to use.” – G2 

“We’re a small CPA firm, and we use them to host some tax and accounting software. A couple of technical issues with the initial installation, but their support is great, and you can call them anytime. Great value too. I recommend.” – TrustPilot 

“We deployed VDI solutions from Ace cloud hosting last year during covid crisis. More than half the strength of the company was operating from home and as a result we deployed VDI solutions and more than 200 users were given free 1 month POC and after 1 month we were very satisfied with the solutions and IT support of the company.” – Capterra 

Have questions about Ace Cloud Hosting? Drop them in the comments below or reach out to us directly.