Why Does QuickBooks Keep Aborting? Common Causes and How to Fix Them

The QuickBooks Abort Error arises when using the multi-user mode. Causes behind Abort Errors in QuickBooks are corrupted QBWUSER.INI files, strong security by antivirus software, damaged company files, software permissions, improper installation, or files saved in an incorrect location.

The following error message appears when encountering the QuickBooks Aborting error:

“The connection to the company files has been lost. QuickBooks must close immediately. Any unsaved data will need to be re-entered”.

Let’s start by exploring the reasons why QuickBooks keeps crashing.

Reasons Behind Why QuickBooks Keeps Aborting?

• Hardware issues or damaged windows can lead to QuickBooks error occurrences.
• An error will arise if the QBWUSER.INI file is damaged or missing.
• Additionally, installing a firewall and antivirus programs on your system may interfere with QuickBooks processes, causing the accounting software to abort its current tasks.
• Issues can also occur when different versions of QuickBooks are used within a multi-user setup.
• Multiple computers hosting the QuickBooks company file can create complications.
• A QuickBooks abort error may occur if your computer enters sleep or hibernation mode while saving the company files.
• Disruptions in the data flow between devices that store the files can lead to issues, particularly if the files are saved on different devices while your computer is connected to the network.

Follow the solutions explained below to resolve the QuickBooks Keeps Aborting in Multi-User Mode Error or QuickBooks Abort Error.

Quick Fix for the QuickBooks Desktop “Abort” Error

Follow the solutions outlined below to effectively resolve QuickBooks aborting error…

Solution 1: Temporary Disable Antivirus and Windows Defender

A. Disable Your Antivirus

1. Open your antivirus dashboard.
2. Navigate to Settings.
3. Look for the Disable option.
4. Toggle Off / Disable the antivirus.
5. Save changes and restart the PC.

B. Disable Windows Defender (Windows Security)

1. In the taskbar search, type “Windows Security.“
2. Click on the top result.
3. Search Disable option.
4. Thereafter, Disable Windows Defender.
5. Save changes and reboot.

Solution 2: Turn Off Hosting Access for Multi-User Mode

1. Navigate to the File Menu.
2. Hit the Utilities option.
3. Click on the Stop Hosting to Multi-user Access option.

4. Followed by opening the company file in the Multi-user Mode.
5. Search for the check-mark in the box stating “Open File in Multi-user Mode.”

Solution 3: Use the QuickBooks Install Diagnostic Tool in the Tool Hub for any Installation Issues

QuickBooks Tool Hub helps solve common QuickBooks errors, including the QuickBooks abort error.

1 STEP: Download the QuickBooks Tool Hub

• Download the QuickBooks Tool Hub file & save it to the system.
• Open the file that was downloaded, named with QuickBooksToolHub.exe.
• Follow the instructions shown on the screen to Install and Agree to the Terms and Conditions.
• On completion of installation, open the tool hub by double-clicking on the tool hub icon.

2 STEP: Run QuickBooks Install Diagnostic Tool In the Tools Hub

• Open the QuickBooks Tool Hub program.
• In the tool hub, select the Installation Issues tab.
• Select the QuickBooks Install Diagnostic Tool.

• Once the QuickBooks install diagnostic tool has successfully scanned and fixed the problem, Restart the system.
• Launch the QuickBooks desktop version to finish the process.

Solution 4: Rename the ‘QBWUSER.INI’ File

1. Locate the folder where the ‘QBWUSER.INI‘ file is saved.
2. Navigate to **location: [user name]\AppData\Intuit\quickbooks2026**.
3. If the file is not found, check if hidden files and folders option is disabled; if not, disable it and apply the setting.
4. Once located, right-click the file and choose Rename.
5. Add “.odd” at the end of the filename.
6. Rename both the entitlement data store and .ecml file similarly.
7. After renaming all files, open any company file to finish the process.

Solution 5: Repair/Verify QB Company File Data

1. Open QuickBooks Desktop and select the File Menu.
2. Hit the Utilities option, then click Verify Data.
3. If no error appears, no need to run the Rebuild Tool.
4. If you see the message “Your Data has Lost Integrity,” proceed to repair the file.
5. Under the File Menu, go to Utilities and select Rebuild Data.
6. Click OK on the backup prompt.
7. Choose a location to Save the Backup and click OK.
8. After the backup saves, the Data Rebuild process will start.
9. Finally, the company file backup can be restored via the File Menu backup option.

Solution 6: Use the QuickBooks File Doctor Tool

• Download the QuickBooks File Doctor Tool and save the file on the system.
• Open the file downloaded previously (QBFD.exe).
• Carry out the on-screen prompts and install the QuickBooks File Doctor Tool.
• The tool will run naturally, or you can launch it by double-clicking it.

Solution 7: Configuring Windows Firewall Restriction Access Manually

• Open the Windows start menu.
• Write in Windows Firewall and open it.
• Select the Advanced Settings.
• Right-click Inbound Rules and select New Rule.
• Choose Port and hit Next. Be sure that TCP is selected.

• Enter the ports required for QuickBooks in the specific local ports field:
  • 2020 & later QuickBooks Desktop: 8019, XXXXX.
  • 2019 QuickBooks Desktop: 8019, XXXXX.
  • 2018 QuickBooks Desktop: 8019, 56728, 55378-55382.
  • 2017 QuickBooks Desktop: 8019, 56727, 55373-55377.

• Select Next › Allow the Connection › Next.

• Ensure all profiles are marked, then click Next.
• Name the rule and click Finish.

Solution 8: Resolve Using the Task Manager

• Shut down QuickBooks and End QuickBooks Programs in the task manager.
• Highlight All Applications that start with QuickBooks, QuickBooks, and Intuit.

• Click the Stop task.
• Run Repair QuickBooks to complete the process.

Conclusion

These are the best ways to resolve QuickBooks abort errors and prevent them from recurring. We hope these solutions have been helpful. If you have any questions or need further assistance, please comment. We’re here to respond promptly, so don’t hesitate to share your queries or issues!