How to Enable MFA on MyPortal

Multi-factor authentication, or MFA, adds one more layer of login security to a user account. Instead of relying only on a username and password, MFA asks for one more verification step before access is granted. This helps reduce the chance of unauthorized access and gives account owners better control over user security.

You can enable MFA for a user directly from the Users section in MyPortal. The setup is simple, but there is one thing you should check first.

Before you begin, make sure the user is already enrolled on the Selfcare Portal. If the user is not enrolled, MFA cannot be completed from MyPortal. This is an important part of the setup and should be checked before you move ahead.

Before you start

Before you turn on MFA, sign in to MyPortal using your account details and open the Users section. Make sure you have access to the account where user changes can be managed.

Also, confirm that the user is active and available on the user list. This will help you complete the setup without delays.

Steps to enable MFA

Step 1: After logging in, open the Users section in MyPortal. This is where you can manage access and other user-related settings.

Step 2: Look through the user list and identify the account for which you want to turn on MFA. Make sure you select the correct user before making any changes.

Step 3: In the user row, you will see the MFA option. Move the slider for that specific user to begin the setup. The MFA slider appears directly in the user list, making it easy to locate and use.

Step 4: Once you move the MFA slider, the system may ask you to confirm whether the user is enrolled. If the user is not enrolled yet, complete that requirement first. Without this step, MFA setup will not move forward.

Step 5: After enrollment is confirmed, a pop-up window will show the available MFA methods. Select the option that meets your account requirements.

Following options are available:

• MFA via Email Only
• MFA via Google Authenticator App
• MFA via Email or Google Authenticator App
• MFA via Push Notification

This gives some flexibility based on how you want users to verify their identity during login.

Step 6: After choosing the right MFA method, click Save to apply the change.

Step 7: Once MFA is enabled, the MFA slider will turn green. This green status confirms that MFA is active for that user account.

What happens after MFA is enabled

After MFA is active, the user will go through one more verification step at login. This extra layer helps protect account access even if a password is exposed or guessed.

Important note

If this is the first time MFA is being turned on for the account, the support team may need to complete extra server-side settings before MFA can be used fully. This setup can take up to 24 hours, and the support team will notify you once MFA is ready for use.

This means that even if you select the option and save the setting, the account may still need a short setup window before MFA becomes fully available.

Need help?

If MFA does not turn on, if the slider does not change, or if the user is not yet enrolled on the Selfcare Portal, contact the Ace Cloud Hosting support team for help. Support can check whether the account is ready for MFA, whether any server-side setting is still pending, and whether the user enrollment step has been completed correctly.

By hosting QuickBooks on the cloud with us, you not only gain uninterrupted access to your accounting data but also unlock dedicated support designed to keep your business moving forward-without the errors or downtime.