FAQs (Frequently Asked Questions)

• Cloud-hosted virtual desktops (multisession Windows servers via Citrix Cloud).
• 30-day rolling backups for business continuity.
• Built-in security includes CrowdStrike antivirus, end‑to‑end encryption, TFA/MFA, firewalls, and intrusion prevention.
• Performance analytics & centralized management using Citrix Director dashboards.
• Unlimited bandwidth usage across all plans.
• 24×7 premium support from certified cloud experts.

Yes, adopting DaaS (Desktop as a Service) is often more affordable than maintaining physical desktops.

• No hardware purchases: No need to buy or upgrade desktops for each user.
• Lower maintenance costs: The provider handles updates, security, and support.
• Easier scalability: Add or remove users without buying new equipment.
• Pay-as-you-go: Pay for only the resources you use.

Ace Cloud Hosting offers the following pricing plans to fit different business needs:

• Startup Plan – Ideal for small teams or individual users with basic computing needs.
• SMB Plan – Designed for growing businesses that require more resources and flexibility.
• Enterprise Plan – Tailored for large organizations with advanced performance, security, and compliance requirements.
• Each plan varies based on resources like CPU, RAM, storage, and optional add-ons such as GPU support, dedicated desktops, or pre-installed business software. Pricing is flexible and charged per user, per month. You can explore the details here: DaaS Pricing.

Yes, Ace Cloud Hosting offers a 7‑day fully featured free trial (no contract or credit card required). You’ll have access to the complete desktop environment, including security, performance, and support, so you can evaluate everything before making a commitment.

Yes, DaaS is highly secure for remote work. It includes end-to-end encryption, firewalls, antivirus, intrusion prevention, and Multi-Factor Authentication (MFA). Access is centrally managed and monitored, and all data is hosted in Tier 4/5 SSAE-16 certified data centers.

• No local data storage – All data and apps reside on the server, reducing risk from lost or stolen endpoints.
• Anti-keylogging protection – Prevents unauthorized tracking of keystrokes to safeguard credentials and sensitive data.
• Screen capture and screen recording restrictions – Blocks attempts to record or capture screen content, protecting confidential information.
• USB Redirection Control – Enables or disables access to USB devices (e.g., storage drives, webcams) based on defined policies.
• Geolocation-based access – Allows or restricts access to virtual desktops based on the user’s physical location (within dedicated setup).
• Role-based access control – Ensures users can only access data and apps relevant to their job roles.
• Multi-factor authentication (MFA) – Adds an extra layer of login security beyond passwords.
• Centralized patching and policy enforcement – Ensures all virtual desktops are updated and secured consistently.
• Network and storage-level encryption – Protects data in transit and at rest using enterprise-grade encryption standards.
• Isolation between virtual desktops – Containment of malware within a single VM prevents lateral spread.
• Logging and monitoring – Support audit trails, anomaly detection, and compliance reporting.

Yes, DaaS can be configured to support HIPAA, PCI-DSS, and other regulatory standards when built with the right security controls. Features like data encryption, multi-factor authentication, access controls, and detailed activity logging help ensure compliance. The key is choosing a provider that aligns with your industry’s security and audit requirements.

Yes, data is both encrypted and securely backed up in a properly managed virtual desktop environment. Encryption is applied both in transit and at rest to protect sensitive information from unauthorized access. Regular automated backups—typically with a 30-day retention—ensure that data can be quickly restored in case of accidental loss or cyber incidents. Additional safeguards like firewalls, antivirus, and intrusion prevention systems further strengthen overall data protection.

Yes, multi-factor authentication (MFA) is commonly offered as part of standard security in virtual desktop environments. It enhances account protection by requiring users to verify their identity using a second method—such as an authentication app—before gaining access. This added layer helps prevent unauthorized access, even if login credentials are compromised.

Yes, antivirus protection is included by default. Every virtual desktop comes preinstalled with CrowdStrike, a leading endpoint protection solution, to ensure advanced threat detection and real-time protection. You don’t need to install any separate antivirus software unless required by your organization’s policies.

Yes, the connection is fully encrypted. All sessions use SSL/TLS encryption to protect data in transit between your device and the virtual desktop.

And no, you do not need a VPN to connect. Secure access is managed through Citrix Gateway with MFA (Multi-Factor Authentication), ensuring safe login from any device, anywhere.

Yes, cloud desktops can be accessed from nearly any device with an internet connection, including Windows, macOS, Linux. Most platforms also support web browsers and apps like Citrix Workspace for a seamless experience.

VDI is highly scalable, allowing you to easily add or remove users and adjust resources like CPU, RAM, and storage based on demand. Whether you're managing a small team or a large workforce, virtual desktops can be provisioned quickly—often within hours—without requiring hardware upgrades. This makes it a flexible solution for growing businesses or those with fluctuating staffing needs.

During high-traffic periods, the system automatically scales resources and balances the load across servers to keep performance steady. Real-time monitoring helps prevent slowdowns, ensuring a smooth experience even when usage spikes.

• Overloaded or misconfigured storage (SAN/NAS): Low IOPS can cause major bottlenecks.
• CPU and RAM overcommitment: Lack of resource reservation may lead to instability.
• High latency: Delay between client and VDI host without optimized protocols like Citrix HDX or VMware Blast.
• Improper tuning: Misconfigured hypervisors, brokers, or roaming profiles can slow down sessions.
• No GPU or missing vGPU drivers: Affects performance in modern, graphics-heavy applications.

Yes. Virtual desktop solutions let you centrally monitor all user environments. Only administrators have access to this data, enabling them to track system performance, usage, and resource allocation effectively.

Yes, virtual desktops fully support multiple monitors and high-resolution displays, including 4K. Users can seamlessly extend their desktop across two or more screens, just like on a local PC. Performance is optimized using Citrix HDX technology, which ensures smooth display even with high-resolution setups.

Yes, USB redirection and clipboard sharing are supported, but they can be restricted based on your organization’s security policies. By default, USB devices like printers, scanners, and webcams can be connected using Citrix HDX redirection. However, for security and compliance, access to USB storage devices and clipboard (copy-paste) functions can be disabled or limited by the admin.

Yes. Your virtual desktop supports audio and video conferencing tools like Microsoft Teams. With Citrix HDX optimization, audio and video are redirected efficiently to your local device, ensuring clear sound and minimal lag. You can use headsets, microphones, and webcams without any special setup—just plug them in.

Yes, file sharing is supported. You can easily transfer files between your local device and the virtual desktop using Citrix client settings that allow drive redirection. Your local drives (like C: or D:) can appear inside the virtual desktop, so you can drag, drop, copy, or move files just like you would on a physical machine. Access to local drives may be enabled or restricted based on company policy for security reasons.

Virtual desktops typically launch within 30 seconds, depending on connection speed and configuration.

• 24/7/365 technical support availability.
• Multiple channels: phone, live chat, and email.
• Quick response times from experienced support staff.
• Help with setup, onboarding, and migration.
• Assistance for performance, security, and connectivity issues.
• Support provided by certified cloud or VDI technicians.

We guarantee 99.99% uptime as part of our SLA. Our setup includes backup systems, automatic failovers, and round-the-clock monitoring to keep things running smoothly. Everything is hosted in secure, certified data centers to reduce the chances of downtime.

Migrating to Ace Cloud Hosting’s VDI/DaaS is a seamless and guided process. It begins with a step-by-step planning and migration assessment to understand your current setup and needs.

Our team assists in transferring your applications, data, and user profiles securely to the new environment. Throughout the migration, we conduct thorough security and compliance checks to ensure everything aligns with industry standards. With minimal downtime and a smooth switchover, our experts provide continuous support at every stage to make your transition effortless and efficient.

Yes, onboarding includes technical setup, application installation, access policies, and documentation. Our onboarding team ensures a zero-downtime experience for your customers.

The setup for a virtual desktop or DaaS usually takes a few hours to 1–2 business days, depending on complexity. Standard setups are faster, while custom requirements may take longer. Ace Cloud Hosting typically completes it within 48 hours.

• Check application compatibility with virtual environments.
• Assess network bandwidth and latency.
• Ensure storage has sufficient IOPS and redundancy.
• Plan user profile handling and optimize login workflows.
• Set up a backup and disaster recovery plan.

No on-premises hardware is required. The entire virtual desktop solution is fully cloud-based, hosted in Tier 4/5 and SSAE-16 certified data centers across the U.S.

All core infrastructure, including servers, storage, gateways, backups, and security, is managed in the cloud. You only need an internet-enabled device to access your virtual desktop.

We provide step-by-step user guides, video tutorials, and onboarding assistance to help your team get comfortable with the virtual desktop setup.

Our support team is also available to walk users through the login process, explain features, and troubleshoot any first-time access issues. Training can be customized based on your team’s technical comfort level.

VDI often struggles with redirecting local printers, especially over RDP or Citrix, when drivers or policies aren't aligned. Common causes are:

• Incorrect or missing printer drivers in the session.
• Disabled print redirection policies.
• Latency between the client and the printer.

• Log in using your credentials through a secure portal or Citrix Workspace app.
• Launch your virtual desktop with one click.
• Access all your files, apps, and settings just like a regular PC.
• Work from any internet-enabled device (laptop, tablet, or smartphone).
• No need to install anything locally — everything runs in the cloud.
• Your session is secure, fast, and available 24/7 from anywhere.

No, using Windows 10 after its end-of-life is not supported due to critical security vulnerabilities and the absence of official updates or patches.