Over the years, Salesforce has been a major cloud computing company, famous for its Customer Relationship Management (CRM) software for services like customer service and marketing. It helps small businesses to manage their business process in an efficient way. It also provides SMBs the platform to gain new clients and empowers them to maximize their business.

Over the last few years, Salesforce has added many features to its portfolio and helping businesses to manage their existing customers in the best possible way with an enterprise level analytics, reporting, collaboration and other functionalities.

However, there are some downsides as well such as it forces a lock-in, bad connectivity with the services and reduction in the pace of innovation. Here are some pros and cons of Salesforce for SMBs depicted in the infographic below:


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