Accelerated Momentum with Ace VDI
Enhancing BPO client acquisition and retention
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About Company
The BPO client was struggling with a deluge of performance-sapping errors and needed a real-time setup to scale processes and block cyberthreats. They were looking for a digital workspace where their agents could access remote clients with ease.
Challenges
- Trouble engaging existing and potential customers in remote locations
- Struggle with offering enhanced user experience and full-time remote support
- Ensuring confidentiality for offshore clients and stringent security policies
Solutions
- Implementing an end-user focused Desktop as a Service solution for their workspace
- 300 agents’ data migrated to Ace VDI within a week, located in different geographies
- Enabled a comprehensive isolated environment for user data with full remote support
Want to empower your client support operations as well?
Ace Cloud: Citrix Authorized Strategic Partner
Our partnership with Citrix allows us to offer secure, reliable, flexible, and scalable virtual desktop solutions that streamline clients’ infrastructure, giving them more power over operations management and improving efficiency.
Industry Recognitions
Ace Cloud is a renowned cloud service provider, and several industry leaders have acknowledged its meritorious services
G2 Award 2023
Most Innovative Cloud 
Winner CPA Practice 
Finances Online 2021
