Category: Customer Experience

6 Ways In Which DaaS Improves Your Customer Experience

Customers always prefer to take services from a company that keeps them satisfied. Hence, improving customer experience is beneficial for a business. However, it becomes challenging for a company that owns bulky on-premise hardware to equip their workforce with the best resources and manage them on a central IT infra. Due to this, employees cannot deliver their best results, which in turn leads to their dissatisfied customers. A solution to all these challenges is Desktop as a Service (DaaS). Desktop as a Service or DaaS can help you serve your customers more efficiently than ever before. With DaaS, you can ... Read more

Ace Cloud Hosting Won Best Customer Satisfaction Award 2020 By K2 Enterprises

K2 Enterprises has announced its Nineteenth Annual K2 Quality Awards. K2 names award winners in 20 individual categories. A few of the award categories are the CPA Program, Reseller Channel, New Product, Customer Satisfaction, Ease of Use, and Overall Quality. Just like last year, Ace Cloud Hosting has been adjudged the winner of the K2 Quality Awards, 2020 in the Customer Satisfaction category. The results were announced on 26th October 2020. K2 Quality Awards are one of the most prestigious and long-standing awards in the accounting industry. While distributing this year’s awards, the VP and Shareholder of K2 Enterprises, Randy ... Read more

Expert Opinion – Do You Ever Ask Your Customers for Feedback? How Do You Deal with Criticism?

Customer feedback is the opinion given by the clients about the products and services offered by the company and whether if they’re meeting the clients’ expectations or not. This not only helps the companies improve their services but also makes their customers feel valued. We, at Ace Cloud Hosting, believe that customer feedback, whether positive or negative, is essential. We reached out to some experts to see if they ask for feedback and how they deal with the criticism. 1. Chip Bell – Senior Partner and Keynote Speaker at Chip Bell Group Dr. Chip R. Bell is a customer service ... Read more

What Challenges Are You Facing While Guiding Your Customers to Create Business Strategies During the Pandemic?

The COVID-19 pandemic has forced a lot of businesses to change the way they function rapidly. Measures such as social distancing and minimal personal interaction have weakened the communication between the clients and employees. We, at Ace Cloud Hosting, have always believed that genuinely addressing the client’s needs with empathy can strengthen the bonds between them and the organization. We reached out to a few Customer Experience specialists to understand how they are tackling the pandemic and guiding their customers to survive it. Let’s hear what they had to say: 1. Katie Stabler Katie is a Cheshire-based customer experience specialist ... Read more

Expert Opinion – How Do You Know If Your Firm is Client-Centric?

Tech-forward firms describe themselves as client-centric because they have an excellent staff who go out of their way to delight clients. This is all good, right? Well, the staff part is excellent. You want staff who truly care about your clients. But what often holds a tech-forward firm back from being truly client-centric is that some of the systems they ask their clients to use were not designed with the client in mind.  This can cause frustration, confusion, or worse, with clients. So, why the disconnect?  And what can firms do about this? To understand the issue, firm owners first ... Read more

7 Questions Every CPA Should Ask When Meeting A Client For The First Time

A potential client brings responsibilities and prospects for a Certified Public Accountant (CPA). Retaining that potential client is more difficult than acquiring it. And the first step to retention is to build a cordial relationship with your clients at the beginning itself. One of the ways you can do that is by asking the clients the right type of questions when meeting them for the first time. The questions you will be asking will not only be detrimental in building trusts and retaining them in the near future but will also justify the proficiency and expertise of your services. So, here are the 7 ... Read more

Top 6 CRM Software Solutions That Integrate With QuickBooks Desktop

All of your customers are partners in your mission. – Shep Hyken QuickBooks is one of the most preferred accounting software by not only accounting professionals but also small businesses and large enterprises. QuickBooks has simplified the accounting processes saving businesses from stressful bookkeeping. However, there are certain business functions that require other third-party applications to be integrated with QuickBooks. It is where QuickBooks add-ons come into play. One of the essential add-ons that every business requires to manage its customers is Customer Relationship Management (CRM) software. Since the most important aspect of a business is its “customers,” and a ... Read more

8 Ways To Handle Client Complaints

Customer complaints are a part of every business. Whenever customers complain, it is usually for a difficulty or problem they are facing. Maybe your services are not meeting their expectations, or there is a mistake from your end. You must listen to the complaints from your clients carefully and act upon them to provide a satisfactory solution. Complaints should be taken as feedback because not all the customers bring their bad experience to your notice. Those who do not say anything to you may choose to share their negative experience with others. Thus, it is vital to recognize complaints as ... Read more

How Accounting Firms Can Offer Support To Their Clients During COVID-19

A deadly virus on the streets. Millions infected. Loss of thousands of lives. Shortage of daily essentials. These are tough times that will be remembered for long. In these tough times, the business world has also been affected. Financial markets are uncertain; businesses are struggling to operate – some have already closed down, and people need financial advice. Now is the time when accounting firms need to offer as much support as they can to help their clients fight the COVID-19 crisis. Some accounting firms have already implemented a business continuity plan by leveraging the power of cloud-based accounting systems ... Read more